Privacy Policy is owned, operated and controlled by Abdex Hose & Couplings Ltd. Abdex Hose & Couplings Ltd respects your right to privacy. Our privacy policy has been developed to let you know what information may be collected, how it is used, stored and protected. All personal information we collect will be used in accordance with the Data Protection Act 1998. By registering to use this site or by using it to make an enquiry you agree to your personal information being used in accordance with the policy.

collecting personal information
When you register to use this site or place an order you will be asked to submit certain personal information. You will also be asked to provide personal information when you subscribe to our newsletter, request a catalogue, complete a questionnaire or enter a competition.

We only collect personal information that you provide to us and we are committed to storing this data securely. To protect stored information we use SSL encryption technology. This ensures that the information is not accessible to other users or third parties.

using personal information
The information that you submit to us is used to:

  1. authenticate your identity when you log in
  2. process and fulfill your order
  3. send you a catalogue and/or other product literature if requested
  4. keep you informed about our special offers, new products and competitions
  5. monitor how much the site is used so we can review, develop and improve the products and services we offer

Personal information will, as a matter of default, be deleted if a customer remains inactive for a period of six years.

keeping you informed
We may keep you informed about our products and services via post and fax. If you would like to receive this information via email, you can opt-in to this service when registering, completing an account form, or subscribing to the 'Tom Parker E-Newsletter' on the homepage.

If you do not wish to receive such information you can be removed from our mailing list by:

  1. writing "Please remove me from your mailing list" on the envelope or fax letter before returning it to the address / fax number printed on the front
  2. selecting the "unsubscribe link" at the bottom of the email
  3. selecting "unsubscribe" to our e-newsletters on the homepage

disclosing your information
Your information will be passed on to a third party in order for us to:

  1. process credit card payments
  2. process and deliver orders
  3. anaylse sales by our suppliers

These third parties will only have access to the personal information required to complete their task. We will never sell customer information to third parties.

protecting your information
When you submit personal information to the site i.e. when you are registering or when you are updating your account details, the data you provide is sent in a secure encrypted form. We also use the encryption transmission system for when you place an order with a credit or debit card. This technology is called SSL. It is an industry standard 128-bit encryption and is the strongest currently available.

If you do not wish to place your order online, you can either telephone or fax it through.

direct sales order line: +44 (0)1525 377 770 express order fax line: +44 (0)1525 851 990

To help us keep track of how many visitors our site receives, how frequently they visit and the products that they purchase, we use 'cookies'. A cookie is a small piece of information that our site transfers to the Web browser on your computer's hard drive. This enables our site to recognise your browser.

Cookies do not contain confidential information such as credit card numbers or address details and they are not able to transmit any other information held on your computer. If you do not wish to receive cookies from our site, you can adjust your browser so that they are not accepted. If you do not know how to do this your browser will offer you guidance through its help menu. If you choose to do turn your cookies off, you will still be able to use our site.

What can we do for you ?

  • Fast Delivery

    We are able to dispatch the majority of items on the day of purchase. We provide a reliable DPD text/email delivery time confirmation service. When you place an order with us, DPD can email and text you your delivery time to within an hour’s time slot. Time is of the essence and we are happy to go the extra mile to offer you peace of mind.

  • Shop Online 24/7

    Why not register an online account on our website? This will enable you to purchase what you need, no matter what time of day or night or where you are located. Just click on “register” in the top right hand corner and fill in the simple form. List price discounts will also show up online, as and when they are issued to you. When logged in, you will also be able to see live stock figures and all of our current, exclusive special offers.

  • Best Quality

    We always endeavour to source the highest quality products on the market, throughout the world and provide them to customers at the most competitive prices. We are constantly alert to new product lines that are introduced to the market and have access to futuristic, ground-breaking stock. With the most sought after ranges at our fingertips and close connections with the leading suppliers in the pneumatic and hydraulic industry, we can cater for your every need.